Return Policy
1. Introduction
At Cazuro, we strive to provide the highest quality bespoke clothing to our customers. We understand that sometimes a return or exchange may be necessary. This Return Policy outlines the conditions under which returns and exchanges are accepted.
2. Eligibility for Returns
2.1 Condition of Items: Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
2.2 Timeframe: Returns must be initiated within 30 days of the delivery date.
2.3 Exclusions: Due to the personalized nature of bespoke items, we cannot accept returns or exchanges unless the product is defective or does not match the specifications provided at the time of order.
3. Process for Returns
3.1 Request a Return: To initiate a return, please contact our customer service team at [email protected] with your order number and details of the item you wish to return.
3.2 Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed.
3.3 Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
4. Refunds
4.1 Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
4.2 Method of Refund: Refunds will be issued to the original payment method used at the time of purchase.
5. Exchanges
5.1 Exchange Process: If you need to exchange an item, please contact our customer service team at [email protected]. We will guide you through the exchange process.
5.2 Condition for Exchanges: Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will provide a return shipping label and arrange for a replacement or refund.
7. Contact Us
If you have any questions about our Return Policy, please contact us at:
Cazuro
Email: [email protected]
Address: [Your Company Address]